Important Tips for Cleaning and Using Healthcare Mobile Technologies During the COVID-19 Crisis

Tips for Healthcare

Within federal and state guidelines, we at HarborTech Mobility are doing our part to continue to support our customers and the technologies they use, so they can keep supplies, shipments, and essential services running, particularly in the healthcare sector. As part of that effort, we’re sharing some important tips for healthcare organizations using mobile technologies at this crucial time.

Everyone here at HarborTech Mobility appreciates everything our healthcare providers are doing to help us all stay healthy or recover during the COVID-19 coronavirus pandemic.

1. There’s a right and wrong way to clean your mobile devices.

Disinfecting mobile computers, tablets, printers, scanners, and other devices is critical to infection control in workplaces and public spaces. It’s especially vital for protecting healthcare providers who are working on the front lines against the coronavirus.

A device-cleaning policy should be in place and enforced in every healthcare facility, ensuring that employees are properly disinfecting their devices on a regular basis. Guidance must be specific to each device since different devices are manufactured with different components and materials, and their physical designs vary.

Our partners at Zebra Technologies have issued disinfection guidelines for Zebra healthcare-grade scanners, printers, and mobile computers. Click the preceding links to access those guidelines.For non-healthcare models of Zebra products, you can look up the user guide for your exact model here. Once you’ve accessed the user guide, search the document for the word “clean,” and that should take you to the appropriate section.

In Zebra’s user guides, you’ll find step-by-step instructions on how to thoroughly disinfect each device’s casing, buttons, screen (if applicable), and more. You can also confirm which cleaning agents are safe to use, including the purity or formulation levels for each ingredient.

If anything is unclear or you have questions, contact our team at HarborTech Mobility for free support. Call us at 425-424-0444 or email us at, and we’ll be happy to help.

We also recommend reading Zebra’s white paper, “Best Practices for Infection Prevention,” written by Darrel Hicks, a nationally recognized expert in infection control. The paper recommends additional precautions the healthcare industry should take to protect the health of providers and patients.

2. Don’t forget to protect your devices from virtual viruses too.

Unfortunately anytime there’s a crisis, cybercriminals and scammers try to take advantage of it. This is why it’s important to make sure all your healthcare mobile devices are protected against virtual viruses and other IT security threats.

Our partners at Zebra have an excellent white paper on this topic as well, called “Establishing a Robust Mobile Security Policy.” It covers the key risks to mobile devices and how you can avoid them. There’s also a good overview of Zebra’s current security platform here.

Make sure you’re following the recommended security guidelines and that your devices have the latest updates and protections to keep them safe.

3. There’s help available to address any mobile device issue.

If you’re having any problem with your healthcare mobile devices or if your current mobile infrastructure isn’t keeping up with your crisis response needs, we’re here to help.

We work with many of the top enterprise mobile technology, mobile device management, wireless networking, and network security providers. We can help you optimize and keep your mobile workflows running to ensure responsiveness and efficiency at this time of great strain on our healthcare system.

Contact us with any questions or mobility issues, and we’ll respond as quickly as possible.

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